1 reviews | Active since Jul 2016

11 Jul 2016, 12:29

GROUP4SECURICOR PROVIDENT FUND PAYOUT

<p>I WAS CONTACTED BY A COMPANY CALLED LOCATE PLUS SA IN FEBRUARY 2016 BY A LADY WITH THE NAME BIANCA BOTHA WHO THEN SAID THEY ARE HIRED BY G4S TO LOCATE EX EMPLOYEES OF G4S TO CLAIM THIER PROVIDENT FUND SHE TOLD ME THERE IS A LUMPSUM WITH 4 YEARS INTREST TO BE CLAIMED SHE THEN FORWARDED ME ALL THE FORMS NEEDED FOR THE CLAIM AND SAID THAT I HAVE TO FILL IT OUT AND SEND IT BACK ASAP I DID JUST THAT BUT NOW 5 AND A HALF MONTHS LATER THE LADY JUST DONT GET BACK TO ME AT ALL SHE DIRECTED MY CASE TO A LADY SHE SAYS WHO WORKS AT ABSA TANJA WITH NUMBER ********** AFTER WAITING 3 AND A HALF MONTHS I CONTACTED HER AGAIN AND SHE SAID THERE IS A QUERY AND THAT HER MANAGER WILL PHONE ME BACK I WAITED ANOTHER WEEK FOR THAT TO HAPPEN HE PHONED ME AND SAID HE WILL GET BACK TO ME THE FOLLOWING TUESDAY AND THAT THE PAY OUT WILL FOLLOW BY THE FRIDAY IM STILL WAITING ON ANY NEWS FROM THEM REGARDING MY CLAIM I TRIED PHONING AND ALL I GET IS VOICEMAIL I THEN WENT TO ABSA IN THE STRAND WESTERNCAPE WHERE THIS LADY HELPED ME TO GET ONLINE WITH THE PROVIDENT FUND DIRECT AND THE GUY TOLD ME THAT I MUST TAKE THE EMAIL ADRESS ********** AND EMAIL ALL MY DOCUMENTS TO HIM THE SAME DAY TUESDAY AND THAT I SHOULD PHONE ON THE MONDAY FOLLOWING TO FIND OUT WHATS GOING ON I PHONED THEM TODAY AS HE INSTRUCTED ME AND I SPOKE TO A GUY WHO GAVE ME A DIFRENT NUMBER TO PHONE AGAIN WICH I CANT GET HOLD OF I JUST WANYT TO KNOW WHEN CAN I EXPECT MY CLAIM TO BE SORTED OUT BECUASE I SPENDED HOURS AND LITRILLY HUNDREDS OF RAND ON AIRTIME AND THERE IS JUST NO SOLUTION FOR MY PROBLEM PLEASE CONTACT ME ASAP TO SORT THE MATTER MANY THANKS PIETER JORDAAN </p>

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Replies (3)
Absa
Absa's reply12 Jul 2016, 06:34
Official

Dear Pieter Jordaan


Thank you for bringing this matter to our attention.

We have escalated your matter for investigation and will furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

's update18 Jul 2016, 14:41
Reviewer Update

GOOD DAY ITS BEEN A WEEK SINCE MY COMPLAINT HAS BEEN LODGED AND CONTACTED BY ABSA HEAD OFFICE AND SINCE THEN NO WORD SO FAR AFTER A PROMISE HAS BEEN MADE THAT THEY WILL KEEP INTOUCH AND LET ME KNOW WHATS GOING ON STILL NO NEWS I NEED A ESTIMATED PAYOUT DATE

PLEASE CONTACT ME

PIETER JORDAAN

's update01 Aug 2016, 06:05
Reviewer Update

good day please follow up i was contacted 2 weeks ago to resend the claim forms well today is the 1st of August 2016 and since then i have heard nothing its been 2 weeks guys is the service standarts so low that no one knows what thier actual job is or are they just incabable of preforming such duties please let me know asap

1: claim payout date

many thanks

pieter jordaan