Groundhog day trying to log an insurance claim

<p>I have been trying all morning to log a claim from Absa iDirect insurance. I have lost count of the number of consultants I have spoken to, I always have to give my id number and policy number and every time they put me on hold and then I get sent back into their IVR system that then puts me through to yet another consultant. Groundhog day.</p> <p> </p> <p>Please outsource to India becuase your local call center don't know what they are doing.</p> <p> </p> <p> </p>