Gross Mishandling of Claim and False Damage Assessment

absolute frustration and dissatisfaction regarding the unacceptable handling of my vehicle insurance claim by Absa Vehicle Insurance and their appointed broker, Bro Link. It is completely unacceptable that it has taken over three (3) months for an assessor to be sent to inspect my vehicle. This delay alone reflects a serious lack of urgency, professionalism, and respect for me as a client. The only reason an assessor was finally dispatched was because I escalated and reported the matter—not because your team acted proactively as expected. Now, after this unreasonable delay, I am being told that the damages to my vehicle were pre-existing or occurred before the accident. This claim is both shocking and deeply concerning. Let me be clear: The vehicle was involved in an accident, which was promptly reported. The damages being questioned are directly related to that incident. Your delay in assessment has now conveniently created an excuse to dispute legitimate damages. This raises serious concerns about the integrity of the assessment process. It is unfair, *********, and appears to be a deliberate attempt to avoid liability. Your failure to act within a reasonable timeframe has now directly impacted the credibility of your own assessment. You cannot delay for months, allow the condition of the vehicle to sit unresolved, and then use that delay against me to deny responsibility. The conduct of both Absa Vehicle Insurance and Bro Link in this matter reflects: Gross negligence Poor claims management Lack of accountability Complete disregard for customer rights

I am also prepared to publicly raise awareness about this experience to prevent others from being subjected to the same treatment. This situation has gone on far too long. I expect immediate action.