GROSS INCOMPETENCE FROM ABSA REGARDING REsUMPTION OF ONLINE SERVICES

Upon entering a wrong password too many times - I was locked out of my internet banking services as i forgot my password. I have been to my local ABSA branch (Highveld Mall Emalahleni) around 5 times to no avail. The procedure as i understand it is that IT services has to investigate the incident first in order to grant me access to my online services. They are unable to even give me a ticket no. from IT support so that i may be able to follow on its progress. The response i get from my branch is always the same - Wait a few days for IT support to get back to us - IT HAS BEEN TWO WEEKS NOW. The manager on one occasion told me that im not locked out of my bank because of no online services and that i should just use the ATM as it is the exact same thing. - she fails to understand the nature of my online business and why i need access to my online services to make payments online. Sometimes the branch doesnt even have working WIFI and we have to go to the neighbouring Mugg and Bean with the ABSA consultant to attempt to re-register with online services. Totally unprofessional.

The poor service, gross incomptence, coupled with the failure to make even an iota of progress has led me to believe that ABSA is not the bank for me.