GS
Grant S

1 reviews | Active since Jun 2019

14 Sept 2020, 14:33

Greedy Bank

Besides the high banking fees, they continue to harass me with outstanding fees of over R600 tied to an account which I had closed. According to their own logic, an account can only be closed once any outstanding fees has been paid. So my account is officially closed , even after explaining to them that I am unemployed, they insisted on charging me the full fees for the time I was unemployed and having that account, would not downscale my account unless i paid them in full, plus the executive at the branch still had the guts to ask me if I wanted to open up another account, even after closing my account and especially knowing my financial situation. Now after 2 full months they insist on sending me threatening sms's to say that I still owe them that exact amount , prior to me closing the account. I dont expect a reply but this is just to make others aware of exactly what you are dealing with here. I have given this bank , tens, of thousands of rands in banking fees since I opened up my first banking account in 1998, and that is just to make numbers appear and disappear , its no service at all and doesn't cost them anything to do that, making money out of nothing and then still charging high fees for doing basically nothing.

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Replies (1)
Absa
Absa's reply14 Sept 2020, 15:52
Official
Dear Grant Stanley Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology .Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards,Daphne Le GrangeGroup Customer Care