Greedy ABSA home loans

If you are an Absa Home loans client, please look at your letter you should have received on 27 January and please look at the basic payment and all of that. I suspect they have added the home insurance, base the basic payment on that amount included on your basic home loan balance, then they again add it to the calculation of your monthly premium, so you basically pay your insurance monthly double AND it is interested as it is added to your outstanding amount and your monthly basic payment is calculated not only on your home balance but also again on you insurance again. To give you what happened to us just based on the increase letters received during 2022 and then on the on received on 27 January 2023. Our basic payment went up by 45% and the interest left for the period left, went up by 175% and out interest for the remaining period went up by 29.7977% for a period that was 14 months vs the 11 months left now. It seems as if ABSA want to get extra money from you if your remaining period for your home loan is less than 12 months. Your basic payment in rands should decrease as you have paid all the installment FULLY including interest, admin fees and insurance monthly premium added. it is no use trying to phone them, because they are always so busy that your waiting period is several minutes and then you talk to somebody who tell you you are not including the interest. SERIOUSLY!! At this stage I am getting everything together so that I can go to the ombudsman as they keep making promises, to phone you, which they just don't do and when you send them letters they just give you a reference number from the NEXT one it is referred to and then they send you exactly the same letter all over again. They don't even have offices anymore in towns which is close to you so you can try to talk to them in person to sort it out. NO!!! Everything is done per phone or emails.