EM
Eugene M
1 reviews | Active since Apr 2017
24 Oct 2022, 12:39
GREED AND PATHETIC SERVICE FROM ABSA
I logged a complaint with the CEO’s office C-***3 because I wasn’t offered the product (Tyre & Rim; Dents and scratches) I had originally asked for from Innovation Group, instead I was offered (“Wheel” & Rim; dents and scratches). This was established in March already that I had been offered an incorrect product hence the complaint. Received a mail from Lindiwe Rantsane on the 17 October 2022 that issue is resolved by cancellation of my policy with a full refund from date of inception. To the contrary, my vehicle finance as it stands has been hiked by 8.6%. I call through to Absa and explain myself, the lady calls for her superior and again was expected to explain everything all over again which I refused and demanded that they talk bout it and call me back with conclusions. One bad service after another from MY BANK!
Helpful (0)
Replies (17)0
Replies (17)
Absa's replyOfficial
24 Oct 2022, 14:10Dear Eugene Mogola Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's reply24 Oct 2022, 14:10
Official
Dear Eugene Mogola Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
EM
Eugene M's updateReviewer Update
27 Oct 2022, 10:39Ever since the laid complaint, I’ve still been calling to Absa to get things done. Yesterday was promised a refund of the overcharge and still nothing. You’d think logging a complaint or escalating to the CEO’s office would expedite a speedy resolution in resolving their incompetencies.
So now I have to call again to follow up on the refund whilst I’m at a loss and the only thing one is likely to get out of this inconvenience is a SORRY!
This is pure bullying and clear indication that Absa’s processes and policies are not for clients but for their own greedy malpractices.
You send my statement to my partner without my consent. To date I'm still beating the brunt of your malpractice.
So now I have to call again to follow up on the refund whilst I’m at a loss and the only thing one is likely to get out of this inconvenience is a SORRY!
This is pure bullying and clear indication that Absa’s processes and policies are not for clients but for their own greedy malpractices.
You send my statement to my partner without my consent. To date I'm still beating the brunt of your malpractice.
EM
Eugene M's update27 Oct 2022, 10:39
Reviewer Update
Ever since the laid complaint, I’ve still been calling to Absa to get things done. Yesterday was promised a refund of the overcharge and still nothing. You’d think logging a complaint or escalating to the CEO’s office would expedite a speedy resolution in resolving their incompetencies.
So now I have to call again to follow up on the refund whilst I’m at a loss and the only thing one is likely to get out of this inconvenience is a SORRY!
This is pure bullying and clear indication that Absa’s processes and policies are not for clients but for their own greedy malpractices.
You send my statement to my partner without my consent. To date I'm still beating the brunt of your malpractice.
So now I have to call again to follow up on the refund whilst I’m at a loss and the only thing one is likely to get out of this inconvenience is a SORRY!
This is pure bullying and clear indication that Absa’s processes and policies are not for clients but for their own greedy malpractices.
You send my statement to my partner without my consent. To date I'm still beating the brunt of your malpractice.
Absa's replyOfficial
27 Oct 2022, 13:23Dear Eugene Mogola Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Absa's reply27 Oct 2022, 13:23
Official
Dear Eugene Mogola Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
EM
Eugene M's updateReviewer Update
07 Nov 2022, 07:40Dearest HelloPeters,
The saga continues. Post the cancellation of the add-ons to my vehicle finance, there were clearly miscalculation in that there’s more credit due to me which I since asked to be refunded on Friday already and was told of a 24-48hrs waiting period. It’s now going for 72hrs.
I’ve lost all confidence in my bank. Starting off with the closure of my cheque Account. It’s evident that even complaining one isn’t taken seriously.
The saga continues. Post the cancellation of the add-ons to my vehicle finance, there were clearly miscalculation in that there’s more credit due to me which I since asked to be refunded on Friday already and was told of a 24-48hrs waiting period. It’s now going for 72hrs.
I’ve lost all confidence in my bank. Starting off with the closure of my cheque Account. It’s evident that even complaining one isn’t taken seriously.
EM
Eugene M's update07 Nov 2022, 07:40
Reviewer Update
Dearest HelloPeters,
The saga continues. Post the cancellation of the add-ons to my vehicle finance, there were clearly miscalculation in that there’s more credit due to me which I since asked to be refunded on Friday already and was told of a 24-48hrs waiting period. It’s now going for 72hrs.
I’ve lost all confidence in my bank. Starting off with the closure of my cheque Account. It’s evident that even complaining one isn’t taken seriously.
The saga continues. Post the cancellation of the add-ons to my vehicle finance, there were clearly miscalculation in that there’s more credit due to me which I since asked to be refunded on Friday already and was told of a 24-48hrs waiting period. It’s now going for 72hrs.
I’ve lost all confidence in my bank. Starting off with the closure of my cheque Account. It’s evident that even complaining one isn’t taken seriously.
Absa's replyOfficial
07 Nov 2022, 14:02Dear Eugene Mogola Thank you for your posting.
The matter has been referred to our CEO's office for feedback on your complaint.
Kind regards,Group Customer CareRezona Louw
The matter has been referred to our CEO's office for feedback on your complaint.
Kind regards,Group Customer CareRezona Louw
Absa's reply07 Nov 2022, 14:02
Official
Dear Eugene Mogola Thank you for your posting.
The matter has been referred to our CEO's office for feedback on your complaint.
Kind regards,Group Customer CareRezona Louw
The matter has been referred to our CEO's office for feedback on your complaint.
Kind regards,Group Customer CareRezona Louw
EM
Eugene M's updateReviewer Update
08 Nov 2022, 07:15Now going for 96 hrs from being advised of a 24 - 48hr turn around time.
In the same way I’m still awaiting feedback on a facility I app**** for in July.
THIS IS HOW INTERNAL CLIENTS ARE TREATED!!!!
BEWARE!
In the same way I’m still awaiting feedback on a facility I app**** for in July.
THIS IS HOW INTERNAL CLIENTS ARE TREATED!!!!
BEWARE!
EM
Eugene M's update08 Nov 2022, 07:15
Reviewer Update
Now going for 96 hrs from being advised of a 24 - 48hr turn around time.
In the same way I’m still awaiting feedback on a facility I app**** for in July.
THIS IS HOW INTERNAL CLIENTS ARE TREATED!!!!
BEWARE!
In the same way I’m still awaiting feedback on a facility I app**** for in July.
THIS IS HOW INTERNAL CLIENTS ARE TREATED!!!!
BEWARE!
Absa's replyOfficial
08 Nov 2022, 12:15Dear Eugene Mogola Thank you for your posting.
Our CEO's office is busy with the investigation of your complaint and will provide you with feedback as soon as the investigation is concluded.
Kind regards,Group Customer CareRezona Louw
Our CEO's office is busy with the investigation of your complaint and will provide you with feedback as soon as the investigation is concluded.
Kind regards,Group Customer CareRezona Louw
Absa's reply08 Nov 2022, 12:15
Official
Dear Eugene Mogola Thank you for your posting.
Our CEO's office is busy with the investigation of your complaint and will provide you with feedback as soon as the investigation is concluded.
Kind regards,Group Customer CareRezona Louw
Our CEO's office is busy with the investigation of your complaint and will provide you with feedback as soon as the investigation is concluded.
Kind regards,Group Customer CareRezona Louw
EM
Eugene M's updateReviewer Update
09 Nov 2022, 09:06120 hours to transfer R474.00 from Avaf to Cheque Account.
EM
Eugene M's update09 Nov 2022, 09:06
Reviewer Update
120 hours to transfer R474.00 from Avaf to Cheque Account.
EM
Eugene M's updateReviewer Update
09 Nov 2022, 09:06Still waiting by the way!
EM
Eugene M's update09 Nov 2022, 09:06
Reviewer Update
Still waiting by the way!
Absa's replyOfficial
09 Nov 2022, 13:07Dear Eugene Mogola Thank you for your posting.
Our CEO's office is busy with the investigation of your complaint and will provide you with feedback as soon as the investigation is concluded.
Kind regards,Group Customer CareRezona Louw
Our CEO's office is busy with the investigation of your complaint and will provide you with feedback as soon as the investigation is concluded.
Kind regards,Group Customer CareRezona Louw
Absa's reply09 Nov 2022, 13:07
Official
Dear Eugene Mogola Thank you for your posting.
Our CEO's office is busy with the investigation of your complaint and will provide you with feedback as soon as the investigation is concluded.
Kind regards,Group Customer CareRezona Louw
Our CEO's office is busy with the investigation of your complaint and will provide you with feedback as soon as the investigation is concluded.
Kind regards,Group Customer CareRezona Louw
EM
Eugene M's updateReviewer Update
10 Nov 2022, 12:30Officially a week now and I haven’t heard a thing from Absa … #as I continue waiting.
EM
Eugene M's update10 Nov 2022, 12:30
Reviewer Update
Officially a week now and I haven’t heard a thing from Absa … #as I continue waiting.
Absa's replyOfficial
10 Nov 2022, 14:52Dear Eugene Mogola Thank you for your posting.
The matter has been escalated and Lindiwe advised that an update has been provided to you.
Kind regards,Group Customer CareRezona Louw
The matter has been escalated and Lindiwe advised that an update has been provided to you.
Kind regards,Group Customer CareRezona Louw
Absa's reply10 Nov 2022, 14:52
Official
Dear Eugene Mogola Thank you for your posting.
The matter has been escalated and Lindiwe advised that an update has been provided to you.
Kind regards,Group Customer CareRezona Louw
The matter has been escalated and Lindiwe advised that an update has been provided to you.
Kind regards,Group Customer CareRezona Louw
EM
Eugene M's updateReviewer Update
10 Nov 2022, 15:02And how was this feedback relayed to me Rezona?
EM
Eugene M's update10 Nov 2022, 15:02
Reviewer Update
And how was this feedback relayed to me Rezona?
EM
Eugene M's updateReviewer Update
10 Nov 2022, 15:06And I just checked my account and issue isn’t resolved! So whatever feedback isn’t gone make me happy!!!
CAN IT BE THIS DIFFICULT TO TRF FUNDS OUT OF AVAF TO CHEQUE!
I’m gone find the email address to your CEO, not this nonsense of a *********** department you call CEO’s office.
CAN IT BE THIS DIFFICULT TO TRF FUNDS OUT OF AVAF TO CHEQUE!
I’m gone find the email address to your CEO, not this nonsense of a *********** department you call CEO’s office.
EM
Eugene M's update10 Nov 2022, 15:06
Reviewer Update
And I just checked my account and issue isn’t resolved! So whatever feedback isn’t gone make me happy!!!
CAN IT BE THIS DIFFICULT TO TRF FUNDS OUT OF AVAF TO CHEQUE!
I’m gone find the email address to your CEO, not this nonsense of a *********** department you call CEO’s office.
CAN IT BE THIS DIFFICULT TO TRF FUNDS OUT OF AVAF TO CHEQUE!
I’m gone find the email address to your CEO, not this nonsense of a *********** department you call CEO’s office.
Absa's replyOfficial
10 Nov 2022, 16:14Dear Eugene Mogola Thank you for your posting.
Kind regards,Group Customer CareRezona Louw
Kind regards,Group Customer CareRezona Louw
Absa's reply10 Nov 2022, 16:14
Official
Dear Eugene Mogola Thank you for your posting.
Kind regards,Group Customer CareRezona Louw
Kind regards,Group Customer CareRezona Louw
EM
Eugene M's updateReviewer Update
10 Nov 2022, 17:38Only now the feedback comes in.
Basically to say there is no amount due to me yet I can see it in my account as “advance amount”. In short I’m crazy and the person I spoke to on Friday promised me zilch …not even an apology for the false information I received from that individual on Friday. Il call back, get the reference as well as the name I was provided with and make more public notice until somebody picks up the phone and calls me .
Basically to say there is no amount due to me yet I can see it in my account as “advance amount”. In short I’m crazy and the person I spoke to on Friday promised me zilch …not even an apology for the false information I received from that individual on Friday. Il call back, get the reference as well as the name I was provided with and make more public notice until somebody picks up the phone and calls me .
EM
Eugene M's update10 Nov 2022, 17:38
Reviewer Update
Only now the feedback comes in.
Basically to say there is no amount due to me yet I can see it in my account as “advance amount”. In short I’m crazy and the person I spoke to on Friday promised me zilch …not even an apology for the false information I received from that individual on Friday. Il call back, get the reference as well as the name I was provided with and make more public notice until somebody picks up the phone and calls me .
Basically to say there is no amount due to me yet I can see it in my account as “advance amount”. In short I’m crazy and the person I spoke to on Friday promised me zilch …not even an apology for the false information I received from that individual on Friday. Il call back, get the reference as well as the name I was provided with and make more public notice until somebody picks up the phone and calls me .
Absa's replyOfficial
11 Nov 2022, 12:40Dear Eugene Mogola Thank you for your posting.
The matter has been referred to Lindiwe Rantsane for further feedback.
Kind regards,Group Customer CareRezona Louw
The matter has been referred to Lindiwe Rantsane for further feedback.
Kind regards,Group Customer CareRezona Louw
Absa's reply11 Nov 2022, 12:40
Official
Dear Eugene Mogola Thank you for your posting.
The matter has been referred to Lindiwe Rantsane for further feedback.
Kind regards,Group Customer CareRezona Louw
The matter has been referred to Lindiwe Rantsane for further feedback.
Kind regards,Group Customer CareRezona Louw