Great service received from Chandry-Lee Goeieman

My review is not of the business but of a specific employee of ABSA named Chandry-Lee Goeieman. She assisted me after I submitted a complaint of the service I received from another employee. I received a call from her and she handled the matter in a very professional manner. When I questioned a few things she was patient and even went through everything with me for us to find a common understanding which is great because she took the time to also understand my situation. She submitted a dispute for me and while others would've submitted a plain and general dispute she made sure that she does a personalised one and that she has all the details I want them to know to aid my situation and to proof my point and she sent a very complete and thorough request through after confirming it with me as well. Two days later I emailed her to find out if there's any feedback and she responded almost immediately - the very first time an ABSA employee actually responds on an email! Later the day I got good news from her and my case was sorted successfully. It's important for me to give a complement where it is due and to say thank you for a job well done and this is certainly the case with Chandry-Lee - this was really the first time I received such outstanding service from an ABSA employee. I was ready to switch banks but thanks to her I'll stay with ABSA for now. I would hope that my review on her will lead some sort of positive effect on her (e.g. a bonus or incentive) - Chandry-Lee Goeieman deserves it!!