Great service form Ferial Shand

Last week after paying off my car, I requested a paid up letter via e-mail from ABSA vehicle finance. I never received the paid up letter & on Monday the 3rd August, I followed up via e-mail using the ref number but received no response. On the 4th of August, I then decided to call the call centre & spoke to Ferial Shand. She assisted me & generated the paid up letter whilst I was on the phone. I received the letter immediately & I am grateful for her efficient service.