HS
Heidi S

1 reviews | Active since Mar 2009

18 Apr 2020, 13:17

Great service for blocked credit card!

This morning, my credit card was blocked for some reason when trying to make online shopping. I called ABSA for assistance and the consultant (in the call centre) that assisted me was extremely professional and effective! He then proceeded to assist me with the purchase I wanted to make and almost immediately, my card was unblocked and the purchase was made. I did not manage to get his name but it would be great if someone could assist with this and inform him that he had done a great job, during this crazy, stressful time!

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Replies (1)
Absa
Absa's reply20 Apr 2020, 15:43
Official
 Dear Heidi

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

Kind regards
Rezona Louw 
Customer Value Management
Absa Bank Ltd