Great Service Delivery

WOW, Faith from your Mall of Africa division is awesome.

I got there upset by the run around ive been getting from transactional finance team when i call in for a top up on my loan, first its took over 3 days, 10 calls, 3 call me back to finally get through to someone to assist. Once through and i app****, i was told i that the application rejected as i am under Debt Review and my account is blocked by RCS Game. This was news to me.

I subsequently called RCS, they assured me that this is the case, next i checked clear score and my credit record is clean, Tried calling ABSA back again to no avail, and decided to go to the branch for assistance.

Zero regrets, Faith was courteous, and helpful, she quickly reapp**** and explained where the error arose. She worked past closing time to ensure the application was completed and approved so i don't need to come in again. Suffice to say, her service and manner re-affirmed why i have banked with ABSA for over 20 years since i was in University. I have since even switched branches.

Great stuff, keep up the good work. Its refreshing to meet people like Faith in retail banking