NM
Nonhlanhla M

1 reviews | Active since Jan 2014

15 Jun 2016, 11:08

Great Service

<p>Good day </p> <p> </p> <p>I had logged a complaint against ABSA's regarding unwillingness to assit me with my vehicle finance on 14 June 2016. To my surprise I received a call from a consultant in the Reconstructions Department who has explained how the process works and what are my options if I were to take the offer and I acknowledge her advise.</p> <p> </p> <p>I also received yet another call from Refilwe who is a Sales Administrator, who had approved my Hyundai finance in April 2016. I must say I really do appreciate the feedback and advise, it would be best thou to have such consultants available whenever a client needs assistance in order not to resort to sending complains but compliments about the companies.</p> <p> </p> <p>Thank you for your speedy feedback.</p> <p><br />Regards</p> <p>NONO</p>

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Replies (1)
Absa
Absa's reply22 Jun 2016, 13:41
Official

Dear Customer

We sincerely apologize for the delayed response.

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers.

We value our relationship with you our customer and would like to continue building on it.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd