Great security measures and prompt service!

I just wanted to compliment Absa for their prompt and friendly service, especially going that step further on a Sunday morning.

I was trying to make a payment for a booking through Airbnb. The amount was quite high and twice it was declined. I figured it was a limit or security feature and was just going to try another means of paying. Within minutes however, I received a call from an Absa consultant who took me through a security check process and then explained why it was declined but having confirmed it was in fact a transaction that I wanted to conclude, he made the necessary changes on his side so that when I next tried to make payment it would go through - and it did!

Thanks for the great service and the security to ensure as best you can that my interests are protected.