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Randy-Jon Horne
1 reviews | Active since Apr 2019
19 May 2021, 07:44
Great Response on Complain From Absa
We Finally received Our Claim today thanks to the people that have responded to the Complaint Basani Hlungwane have done an wonderfull Job in responding to the Complaint also Jose Nelson and everyone from the Absa Team that have responded even the call we received from Somerset East Branch If I had to review purily based on the response on the complaint I would have given 5 stars but I have to review based on the overall handeling of the entire claim and because of that it still took a good 17 days to do the claim for that reason a 3 star review
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Randy-Jon Horne's updateReviewer Update
19 May 2021, 11:14Thanks for the response I think the best is for call centre agents to have access to or have a GPS system so as soon as claims come in they can check where places are once you understand where a place is you can start doing research on what services is available in and around that area it would save alot of time or the other to do is as soon as a claim come in from a certain area transfer the claim to people working in or around that area that are fami**** with things being offered in the area
RH
Randy-Jon Horne's update19 May 2021, 11:14
Reviewer Update
Thanks for the response I think the best is for call centre agents to have access to or have a GPS system so as soon as claims come in they can check where places are once you understand where a place is you can start doing research on what services is available in and around that area it would save alot of time or the other to do is as soon as a claim come in from a certain area transfer the claim to people working in or around that area that are fami**** with things being offered in the area