Great Response

More than a week ago I listed a complaint re a dysfunctional i-banking problem. After a very tardy response I solved the problem myself 6 days later. Feeling extremely frustrated I wrote a lengthy mail about some of my recent issues with ABSA and posted it to Maria Ramos's personal e-mail address. The response was almost overwhelming with apologetic mails and phonecalls to assist me with my problems. Good stuff Maria, some of your staff definitely need to wake up and smell the roses. I sincerely hope that something concrete is done to expedite complaints and preventing unnecessary FICA requests. The prompt and decisive response is appreciated and hopefully it has also opened your eyes to some of the frustrations experienced by your clients.