Great client service received

I make use of a cheque account for the managing of rentals. This is a shared trust account where I am user number 2. I recently managed to put my pin in too many times and it locked me out. I made one phone call and was requested to visit my nearest branch ......That normally means long queues. I went to their Cradlestone branch. A smartly dressed gentleman received me in the front. Told him my story. He personally helped me and I was sorted in 5 minutes. If this is the type of service one can expect and receive one can be sure that they will soon climb the ladder of total client satisfaction.....