Grandparents got ****med and this how Absa Treats Customers who has been with them since ABSA STARTED

I cannot believe the way Absa Bank treats older customers thats been with them since the start since they opened my grandparents were ****med 2 days ago and they reported it as well to police and Absa ***** department. Then the response they gave my grandparents it is their own fault that they got ****med and hung up the phone. But the way they got ****med was even more surprising they person that phoned said they were from Absa ***** department they gave my grandparents details exactly how it was on their account even the card numbers and the ccv code on the back of the card how is that possible??? WHO IS GIVING OUT THIS TYPE OF INFORMATION TO PEOPLE THAT ARE ****MERS,

And today they received SMS's saying the cases will be closed from Absa side so what does that mean no investigation was done this is appalling I will be recommending them to go to a different bank that actually do there jobs and work hard for their clients.