Got penalized because ABSA systems were not working

I am an unhappy client of ABSA at the moment, very disappointed with them as I have been their client for years. I regret even taking their Life Insurance Policy. Sat I got a notification that ABSA Life deducted R373.50...and when I called the call centre to inquire I was told ABSA did not deduct money from my account since May and they decided to take the money for this month. When I asked why would ABSA decided to just take money from my account, I was told they had system issues. My question is if ABSA had system issues why was I notify and why do they think they have a right to just do as they are please on my money without give me heads up about the amount that they going to take from my account?

When ABSA consultant called me he told that if I'm not pleased with the service with this policy then I can cancel it and I would receive my money back. And when I cancelled this today I was told that I've lost all my money....so what I was told by the consultant that called was not true.

I am very disappointed with ABSA...now my monthly budget is a mess because ABSA decided to penalize me for their system issues.