Goodbye ABSA, you don't care about clients anymore

I have 4 bonds with ABSA for my home loan. The highest bond has a 9% interest rate while the others nearer 8%.

We asked ABSA if we can consolidate all the bonds into one and then would like to take an extension to do some renovations/solar.

ABSA came back to me with an offer of 11.25% just on the consolidation!!! Laura-Lynn from Home Loans says that ABSA are not willing to negotiate the amount at all. So in other words we're better offer not consolidating? Just keep our current fixed interests rates? Pathetic.

Your service has declined SO much over the past few years. I don't have a private banker anymore cuz ABSA decided to make a call centre (which is ABSOLUTELY pathetic and useless) to replace valued customer interaction.

To top it off, your insurance claim rules also suck W.R.T sewage pipes.

So now I'm just going to move to Nedbank where they seem to actually care about customers. I guess there's no economic pressures or pandemic after-effects on ABSA. You're willing to write-off a 20+ year customer? Goodbye.