PZ
Pieter Z

1 reviews | Active since May 2011

23 Apr 2023, 12:52

Goodbye ABSA - and good riddance

I'm busy closing my ABSA accounts to move to a better bank and still they give me hell. I'm moving my debit orders and recurring payments to the new bank and need bank details for that. So, I try to find the recurring payment beneficiaries' details under the beneficiary details - Not there!!!! Under details of recurring payment beneficiaries it shows everything- except the bank name!!!!! So, I call the call center and waste 5minutes going through all the options - ONLY TO BE CUT OFF!!!!! I phone again - waste another 5 minutes. Ask the assistant to call me if we get cut off - they can't make outgoing calls!!!!!! I get cut off again !!!!!!!!!!!!!!! That was the last time ever I will call ABSA - They are worse that VBS bank and unfortunately still operating. For everyone thinking of going to ABSA - DON'T !!!! You will be sorry. They are useless idiots.

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Replies (1)
Absa
Absa's reply24 Apr 2023, 08:35
Official
Dear Pieter van Zyl

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***0  Kind regards,Group Customer CareVanessa Crowe