KM
Kevin M

1 reviews | Active since Jun 2013

05 Jun 2016, 19:11

Goodbye ABSA and good riddance...

<p>Hi Absa,</p> <p>We've been in a relationship for over 7 years now and i thought we were in this together. I have recently come to the realisation that you dont care about me. My account was cleaned out while i was out of the country in possession of all my cards. How a transaction made via a garage card with an incorrect signature does not raise your eyebrows is lost to me. After asking you to check, you could not give me the common courtesy of a decent explanation. Why do i have to chase after you everytime. Maybe the meaning of customer service has been redefined and i did not get the memo. </p> <p>Our relationship has had challenges in the past but we managed to get through it, always after much effort from my end. This time the proverbial carmel's back has been broken. Please take this missive as my break-up letter with you ABSA. As a customer scorned for a moment i thought maybe i should bad-mouth you on this forum but then i realised that you doing enough damage to your self without my help.</p> <p>At least i have given you the common courtesy of advising you of my decision which is more than what you have afforded in me during out time together.</p> <p>It is with a heavy heart i say goodbye and good riddance.</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Absa
Absa's reply06 Jun 2016, 08:12
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd