MR
Malesela R

1 reviews | Active since Sept 2019

08 Oct 2019, 16:40

Good work

When I phoned ABSA Idirect Insurance to enquire about 2017 claim, I got unprofessional answers from one of the female person, and I lodged a complaint with Hello.Peter. I was contacted by Mapule Mangwato, she is so awesome, very patient, she made me to understand, very kind, organised for me even the vehicle hire department, she knows what is company-client relationship. I'm humble by her professional assistance. I got the good reaction, and I decided not to trust the company. She is the kind of people we need to talk to clients. I'm running out of words. KEEP IT UP THE GOOD WORK AUSI MAPULE MANGWATO.

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Replies (1)
Absa
Absa's reply09 Oct 2019, 10:00
Official
Good day Malesela,

It is very pleasing to receive complimentary remarks for our staff who rendered exceptional service. Than you so much for taking your time to share this experience with us. 

Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd