AM
Archie M

1 reviews | Active since Dec 2012

25 Oct 2019, 07:45

Good so far – 7 months later. Fix your online services though...

As with all service providers, one should expect a ******* service a month after the deal is sealed. I recently switched to Virgin Money (7/8 months now) and I haven't experienced any bad service.

My only biggest concent – which also applies to the sister company, Absa is the non-stop issues with the online banking system. It's the most frustrating thing ever and no one seems bothered about fixing it.

I'm not saying take on FNB, but look at Capitec – they're offering a better experience!!!

Fix that and I'll give a good review – 5 full starts.

0
Replies (1)
Absa
Absa's reply25 Oct 2019, 08:48
Official
Hi there Archie

Thank you for the posting and sharing your experience with us. 

We will ensure this is referred to the digital team. 

Regards 

The Virgin Money Team