Good service from Thabo Themba

I recently had a problem on my account where transactions did not go through and kept showing unprocessed (two simple transactions). I went to the Absa branch in Menlyn Mall and spoke to Thabo Themba. He helped me to get the correct documents to reverse the two transactions. He said he will phone me within two days to give me feedback. Thabo phoned me the next morning. The two transactions were reversed by the relevant department. I just want to thank Thabo for his service and his professionalism. Keep up the good work Thabo.