LT
Lerato T
1 reviews | Active since Aug 2022
22 Aug 2022, 09:17
Good Service from Absa Customer Value Management
I raised my concerns about Absa Life (Funeral Cover) on the 12th August 2022 about Absa saying I did not reach my 6month waiting period, while having successfully paid 6month premium for 6months...
I would like to thank Nthabiseng Sibande in Customer Value Management for assisting me with my issue, she was cooperative and helpful... She is an Asset to Absa Bank...
Although a consultant called back to say they are still not paying out, I fought my way through...
On the 19th August 2022 my claim was paid out... All thanks to Nthabiseng Sibande...
Still disappointed as my brother did not get a dignified funeral. This situation was totally unnecessary...
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Absa's replyOfficial
22 Aug 2022, 13:01Dear Lerato
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. RegardsPravesh BejayGroup Customer Care
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. RegardsPravesh BejayGroup Customer Care
Absa's reply22 Aug 2022, 13:01
Official
Dear Lerato
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. RegardsPravesh BejayGroup Customer Care
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. RegardsPravesh BejayGroup Customer Care