1 reviews | Active since Oct 2016

25 Nov 2016, 10:00

Good Service

<p>I was involved in a car accident recently and insurance was asking for my car certificate in order to process the claim. Unfortunately, I have misplaced it and was getting frustrated with the fact that my car would not be fixed as planned. My car was financed by Absa and I was advised to contact them regarding a replacement certificate. Unfortunately I was dealing with an *********** person who had said I needed to complete forms first in order to be assisted. I waited an entire day for the forms to me. I called numerous times and still could not be assisted till I spoke to Peter Mukobe. He realised that I was not happy but he was very patient with me and assisted me accordingly. This is a big shout out to Peter for being of great assistance to me. I was starting to loose it till he saved the day. THANK YOU ONCE AGAIN.</p>

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Replies (1)
Absa
Absa's reply25 Nov 2016, 14:37
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,