Good riddance absa

Dear absa. Today, tomorrow, (please leave out the rest as there is no together in this relationship). How far have we come together, and how far have you dropped your values and standard over the past 10 years. Going from the best you can get, to seriously competing with the worse of the worse on service delivery. How is it possible? No queues you say, well no working internet banking services and the app is worse than the first car I owned, more broke and off than running. No one seems to be fixing the problem as your employees now even adopted the saying of, 'sorry sir, it's out of our hands', or something in that line, basically sorry we don't do service here. I have been seriously fighting and arguing with myself over the past 5 years to move to another bank, as absa has been the reason on numerous occasions why I lost money, yes you heard me correct, lost money because of their mal-service or the total lack thereof. Now, let's take yesterday for a scenario. I go to the bank to enquire about a international payment. I get at Mountain mill mall absa and stand in the nice covid structured line and wait. Bare in mind I could've came right if their banking app or internet banking worked. I wait for about 35min,theb a woman working for absa comes out and with a very nice demeanor starts to tell everyone one at a time that their system is off, that it's a countrywide thing and that they won't be able to help us. We'll, in shock that I waisted another 35min of my life, I just laughed and started walking towards the parking bay reminiscing on when I'll move everything I have to another bank. While staring back at the branch entrance, I can still see shocked people standing there not believing what just happened. Now, let's jump behind the all famous covid cover up. Let's say covid was the reason for all of this happening, what now? Nice excuse, but rather close your doors then. Oh yes, and I spoke to a lady that works in another absa branch who works at both the George and Albertinia branch and she said their system was off very early in the morning but the rest of the day they were fine. Don't lie to customers please. Customer care either doesn't answer their phones, puts the phone down when they just answered, or see how long you will hold on the line to see how desperate you are. As you say on your pre recorded messages at customer care, you are experiencing staff shorts. Understandable, but not my problem. Unless you make my banking costs much lower, pay me back for all the times I had to drive after you ect. Now you are suppose to be of help financially, guess what...you are definitely not making my life easier, you are actually making my finiacials harder to manage. So why this message. I'll give people a bit of advice, for free! Something that you don't know about whatsoever. Either 1) come here and vent all your frustrations with a bank that doesn't care and won't do anything towards your message 2) leave them and go to another bank, even one where the bank man is under your mattress is better than absa. Saying this, I'm doing both finally! Can't believe I'm this excited to move from the bank that I have been at for almost 30 years. It's a shame, but what can I do. Not even a drop in the ocean. I hope someone high up in ABSA sees this message, and hopefully can read past some of my sarcastic and dry humor and see the bigger picture. Someone with a passion to change things back to where they once were. I wish you well and hope for your sake absa is still running in 5 years time.