Good personnel service
Service has improved since I last complained on this platform. I spoke to Getrude a while back as she was the manager at the time who handled my complain about the faul service staff was giving to clients.
Having gone back for this and that to the bank I out to say there is a huge improvement on the staff service.I ought to say though that the ATM machines are always out of order.No deposits or totally out of order.Which ever service provider ABSA uses for the ATM machines that company is totally useless.Review their services or change them because they give ABSA a bad name and service record
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Absa's replyOfficial
31 Aug 2020, 23:05Dear Keoabetswe Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply31 Aug 2020, 23:05
Official
Dear Keoabetswe Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care