Good customer service, but more online info needed

My husband recently had a good customer service experience at the ABSA Foreign Exchange Service at Centurion Lifestyle Centre. We found the agent s****ed and helpful. She was able to answer all our questions and was very friendly from our first call and our appointment to the next day when she called to confirm the transaction.

The only reason why we're not giving ABSA a 5 star-rating is because we attempted doing the transaction through ABSA's internet banking portal. It is not that it did not work (we transferred a small test-amount), it is just that we felt there was not sufficient information in order to make decisions about how we would prefer making the larger transfer. We suggest they include information on how the banking costs and commission are calculated, and stipulate that Western Union transfers, while much faster, have a far lower limit of how much can be transferred than the SWIFT-option. It would also be helpful if they added a link (e.g. "when to make use of a Forex branch") that explained under which circumstances it made more financial sense making the transfer through a physical branch than through the internet banking portal.