Good afternoon to him it may concern, I have an insurance storm claim with Absa the claim was rejected based on the internal assessors judgement

Dear Chanelle

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. 

Kindly provide me with your ID or Policy number to enable us to investigate, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  

 

The reference number for  your complaint isC-***5

 

Kind regards,

Group Customer Care
Basani Hlungwane