Gold Value Bundle Charged for Internet Banking???

I sent this email to absa more than 24hrs ago after I held my phone for more than 17minutes with no assistance or whatsoever and I still sit here with no assistance still.

Dear Absa,

I am really frustrated as I am typing this email I called your contact centre at 12:30 only then it was picked up at 12:47 when I ask the consultant to call me back as I am using my cell phone – she tells she can’t do outgoing calls. So if my airtime had run out I wouldn’t be assisted? But you make outgoing calls all the time selling us products. How convenient “ Absa the biggest bank in SA”

Ok so the reason why I called was that I am Gold Value Bundle holder but I am being charged monthly for internet banking???

Today I purchased more talk time with my own money again so that I can solve your unprofessionalism and I again I listened to you bad music for another 15 min. I get through to Victoria at the online banking department she tells me i'm being charged for email notifications like *** am i paying the monthly R98 for? Please refund all the pieces of money you've been *****ing all these years from my bank account. It's hightime one tries greener or bluer pastures, absa is an old useless bank, you even fail to call back your clients.