TN
T N

1 reviews | Active since Apr 2010

14 Mar 2018, 21:54

Gold Credit Card Limit Decreased without my Knowledge bringing my card to 50% Usage.

Dear Absa Gold Credit Card Credit Limit Department,

I am so very upset this evening as i was totally embarrassed at the VET tonight as my Gold Credit Card had declined for INSUFFICIENT FUNDS 2 times.

I have credit limit of R20k on my Gold Card, which i PAID in R10000.00 this week Monday bringing the card to 50% usage. I received my statement this morning from Absa with R10000.00 available.

Came home logged into my Absa account only to find my credit limit has been decreased from R20000.00 to R10850.00 without my knowledge and not even notifying me that this is what you intend doing ?

Really, i am so disappointed as i was going to used this card to keep all my savings in it going forward, and now totally put off will be taking my business to Nedbank if this is not sorted out and my credit limit of R20000.00 re instated as this is not on, you just take R10000.00 away from me without my knowledge ???

Insecure banking at its best...really....

Please call me ********** 580 and confirm this is re instated or i am going to the news papers at Caxton during the course of the day and explaining my case as i loved banking with Absa till now....

Gold Credit Card Number - ********** ********** 11

Mr Naicker ********** 230085

0
Replies (2)
Absa
Absa's reply15 Mar 2018, 15:16
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

TN
T N's update25 Apr 2018, 14:03
Reviewer Update
I received a standard letter response from one of your consultants asking me to re apply for my limit ? This is totally unacceptable really. It has been more than a month now and no positive feedback from ABSA. How do i know when i deposit money into this credit card now it will remain available or your system will automatically take it as usual ? Please man get this sorted and my limit re instated as per what it was. Regards, Mr Naicker