GOING THE EXTRA MILE

I have been struggling to solve a problem with my ABSA credit card for more than 4 months now and each time I called the Credit Card Division help line, I got shifted from pillar to post. I finally nearly gave up.

Today, I was once again passed on to a number of people when I called. I was so fortunate in that I ended up speaking to a young lady, Innocentia Avontuur who actually deals with a different area relating to credit cards. I needed help regarding my inability to see transactions and printing customised credit card statements from the ABSA website. She was not phased that the topic was not relating to what she normally dealt with. In fact, she asked me a number of questions and together we tried to figure out the problem by going into the ABSA mobile app. Finally, we were able to determine that I had not been sent a new credit card and the one I still have in my possession had been cancelled. Oddly enough, the last 4 digits were the same so I did not notice. I couldn't understand why I couldn't buy items with the card from retail stores.

I just want to say a huge WELL DONE and THANK YOU to Innocentia for exceeding my expectations. It wasn't her "department" but she was determined to help me solve my problem.

ABSA - this young woman is a great credit to your organisation!!