MG
Monique G

1 reviews | Active since Mar 2017

05 May 2017, 11:32

Going Around in Circles with No Success

<p>I've been trying to get through to your Home Loan Division to update and get information on my current Bond, i've been dialing the ***number with no success when following the voice prompts, i've gone as far as to calling ABSA General enquiries for someone to assist me, again they just like all the other departments just transfer me to the number listed above. I've had no success getting through to the correct person and this is extremely frustrating. Can someone from ABSA Home Loan Division please contact me urgently.</p>

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Replies (1)
Absa
Absa's reply05 May 2017, 15:54
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd