Gobsmacked by ***** Department.

Where are the minus stars ?

On Wednesday morning (31/7) I was sms'ed about a debit of R1 099 through my credit card that was not authorized by me.

I phoned ABSA ***** Dept immediately to stop the payment.

The ABSA lady 'Bettie" told me the payment was stopped and if the amount was not back in my credit card by the next day I should phone the ***** Dept back to expedite it.

I phoned today to follow up Bettie's "instructions" and was told by a different ***** Dept official (after first landing up at different departments) that my card was going to be cancelled, a new one issued and I was told to send an e-mail to a credit card dispute section. Before I could finish that conversation the line went dead.

I again phoned the ***** Dept (again went through a different section) before I finally ended up with another ***** official who informed me that my previous day's call to "Bettie" had not been noted on their system and that today's correct procedure had to be followed.

For what it is worth I will indeed go through the "correct" procedure but hereby give notice to ABSA that whilst I was *****ed out of R1 099 by an unauthorized transaction their ***** Dept. alias "Bettie" will result in the closure of both my and my wife's investments with ABSA. ……. Go do the sums ABSA and see who this is costing more. How far have we fallen when you cannot even trust the ***** Department of your Bank. Unacceptable !!!!!!