OM
Olebogeng M

1 reviews | Active since Feb 2013

26 Sept 2025, 14:30

Go through ALL your statements

Warning all absa bank clients, please take time to look through your bank statement every single time you get a chance, I was going through my Trusave account and discovered that absa deducted R70 in August for a replacement card, I never ordered, or even received it. I sent a complaint email and was ignored, sent a complaint on twitter and ONLY was it given attention. It was forwarded to Marvellous Chauke on the 18th of September and still today on the 26 of September no one has gotten back to me. My emails are now being ignored with my R70 gone. Who knows how many times money has disappeared without a trace, because it’s the account that I save in, which I hardly ever check.

0
Replies (3)
Absa
Absa's reply26 Sept 2025, 16:45
Official
Dear Olebogeng, Case reference C-***4. Marvellus Chauke is attending to your matter and he will provide you with feedback. Thank you.

Best regards,

OM
Olebogeng M's update26 Sept 2025, 16:54
Reviewer Update
Do you think this reply is sufficient? I laid this complaint on the 16th of September and today I have received no feedback. He said he will provide me with feedback on the 24th. Two days later, there is still no feedback.
Absa
Absa's reply01 Oct 2025, 09:43
Official
Dear Olebogeng,

Apologies for the delay.

We are finalising the matter.

RegardsGodfrey NdouCustomer Value Management

Best regards,