Go out of their way to alienate clients

I must really compliment Absa on their ability to go out of their way to **** their clients off. They've just phoned me to complain that my home loan is in arrears by about R300. Not good to be in arrears, but when you consider the bond is nearly 16 years old and was only for 50% of the purchase price, then any idiot with half a brain would realise that this is an insignificant amount not worth worrying about. Now I understand why they are losing so many clients, and I will soon be one of them.