Glad to be closing my account with this pathetic bank

I visited the Sandridge Absa branch and waited approximately 30 mins for service. I wanted to update my surname but was not able to update my records because they wanted what no other bank wanted - proof of address when I only received my new ID last week! Where would I have gotten an updated proof of residence when I just got my new ID. The service stunk so much I closed my account. In the past they have been the worst and I am glad my relationship with this bank is over!