Giving wrong, double info, lying to customer

<p>I have a savings/investment account with absa. The customer care that I called in the right department told me on 2 occasions that I can view my account via Internet banking and via your Android apps in a phone and apparently I am registered for Internet banking. But also on 2 occasions when I go to the branch, they say that this is not true and not the case. So who do I believe, what do I do now. What service is this that you give double info to customers? I just waisted my time to query this on these occasions. </p>