RC
Randall C
1 reviews | Active since Jun 2011
07 May 2020, 11:37
Giving Third Party access to my statements without my consent.
I would like to know why companies are requesting my statement detail without getting consent from me. Would you kindly tell me how this works and why my private into is being requested from a third party without my consent.
I urge you to sort this out or I will report you to the Ombudsman.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
07 May 2020, 12:42Dear Randall, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply07 May 2020, 12:42
Official
Dear Randall, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
RC
Randall C's updateReviewer Update
11 May 2020, 15:39I am quite disgusted by the way Absa has handled the case thus far.
Unprofessional, retroactive action is what I have experienced. This is quite an urgent matter as ***** is a regular occurrence in South Africa the consultant which I have dealt with is so, so unprofessional and condescending.
Unprofessional, retroactive action is what I have experienced. This is quite an urgent matter as ***** is a regular occurrence in South Africa the consultant which I have dealt with is so, so unprofessional and condescending.
RC
Randall C's update11 May 2020, 15:39
Reviewer Update
I am quite disgusted by the way Absa has handled the case thus far.
Unprofessional, retroactive action is what I have experienced. This is quite an urgent matter as ***** is a regular occurrence in South Africa the consultant which I have dealt with is so, so unprofessional and condescending.
Unprofessional, retroactive action is what I have experienced. This is quite an urgent matter as ***** is a regular occurrence in South Africa the consultant which I have dealt with is so, so unprofessional and condescending.