Giving me the run around

I transferred money into my target save account mistakenly, so I had to go yo Absa to have them transfer it back into my current account. I was aware of all the notices and penalties, what I was upset about was the kind of service received from Absa Mahikeng branch. I got in the branch and explained to the person at the door my query, he then advised me to cue a very long cue. As I get to the front, I was assisted by Meshack Mogorosi who explained to me that the money was not available for him to transfer and that I had to go to enquiries they will be able to assist me with my query, it is the beginning of the month ad cues are long as is the slow service Absa prides itself in. I have no problem being in that long cue again only to get to the front and be told that I am in the wrong cue I'm supposed to be going to the consultants. I am clocked in at work, already I have wasted close to an hour and a half due to *********** staff. Why would Meshack tell me to go to enquiries when I'm actually supposed to go see q consultant? Needless to say I was not helped, I just wasted my time. After so many years of being a loyal customer, this is the last straw.