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Pheladi M
1 reviews | Active since Aug 2013
03 Aug 2018, 20:35
Given the run around
I app**** online for an Absa Credit card on 20 July. The service of the credit card division is seriously appalling. In the 2 weeks that I have app**** no feedback has been given to me on the approval of my application. Instead I am constantly being requested to submit this, that and the other. Everyday I call it's the same story. I have been cut off every time I have asked for an escalation of my query. I am truelly frustrated beyond words.
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Replies (2)
Absa's replyOfficial
06 Aug 2018, 11:15Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply06 Aug 2018, 11:15
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
06 Aug 2018, 11:25Dear Miss Mankge , an incident has been logged and your reference number is *** . I am Claudette Lewis , and I will be in touch soon to provide you with an update on the status of the incident. You are welcome to email me at *** call me on *** if you need any further details. Please be advised that I will facilitate the resolution process for you.
Best regards,
Absa's reply06 Aug 2018, 11:25
Official
Dear Miss Mankge , an incident has been logged and your reference number is *** . I am Claudette Lewis , and I will be in touch soon to provide you with an update on the status of the incident. You are welcome to email me at *** call me on *** if you need any further details. Please be advised that I will facilitate the resolution process for you.
Best regards,