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MN
Mandisa N

1 reviews | Active since Apr 2016

24 Oct 2017, 18:21

Given the run around

My partner who is currently unemployed has been trying to get the car to debit under my name for the above reason. This has been going on for a while and I have emails requesting the above.

Then today all of a sudden I am being called by GA Consultants on my phone who want to come and reposses the car. I spoke to the lady from GA Consultants and indicated that we were not aware of that the account was handed over. I explained to her that we have been battling with the call centre and getting no answer but being referred to alot of people. I asked her to make an arrangement of paying the amount and also the monthly installments but she will hear none of it. I then took upon myself to call again today and was told to send a letter by me requesting a 3rd payment debit and my documents. I am hoping that this matter is resolved because no one tried to contact us but GA Consultants. Customer ID ********** 0201

0
Replies (5)
Absa
Absa's reply25 Oct 2017, 22:41
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

MN
Mandisa N's update26 Oct 2017, 12:17
Reviewer Update
Hi Nthabiseng My partner has been unemployed since October last year. We have been trying very hard to switch to a third payment but with no luck. We went to the bank several times but we are told to make calls to the call centre but we cant get through. So on Monday I got a call on my phone from a lady from GA Consultants demanding R24000 payment immediately. I tried to reason with her and negogaite but she would hear none of it. I honestly dont mind paying but the issue as to how this matter was handled. I tried reasoning with her because there is no way my unemployed partner would have that amount of money so I asked her if I paid R12000 this month and R12000 again in November whilst paying the monthly installments but she didnt even want to listen to me. I have sent my documents that are required to do a third party debit already so I dont see why she wont agree to this because no one has ever tried to call my partner. We didnt that the account was handed over. We were not given a chance to do an arrangement of which that is not fair. I Mandisa would like to take full responsibility going forward to make sure that payments on the account are up to date going forward. My contact details are as follows cell ***; email; ***. The account in question is *** which belongs to N.C Cele, date of birth 1985/09/07 Regards Mandisa
Absa
Absa's reply26 Oct 2017, 17:28
Official

Kindly provide us with your partners ID number

Best regards,

MN
Mandisa N's update26 Oct 2017, 18:15
Reviewer Update
Good day Nkanyiso Collen Cele I.D Number ***
MN
Mandisa N's update31 Oct 2017, 17:38
Reviewer Update
Hi Nthabiseng I would like to do a follow up on this matter to find out how long will this process take. And also to find out if GA Consultants works for Absa because I am not happy with how they are handling this current situation.