JJvR
Johan Janse van Rensburg

1 reviews | Active since Mar 2009

24 Feb 2016, 18:18

Give me my money

On several occasions now, and with several Absa ATMs... I request say R 3000. The machine says No, we can't give you R 3000, we can give you R 2400, is that okay ? I accept and then the machine says No, here's your card. I have not had this problem at any other ATMs. When I go to the ATM to request R 1000, it means I need R 1000. Not R 230. Are you trying to make us withdraw more often so that you can charge us more on bank fees ? <br> (I have heard other people complain about this too.)<br> <br> Also the ATM at the garage on Wilgeroodt (Helderkruin) needs a serious service.<br> It gives you your card, and then you wait about 5 minutes (Not exaggerating) before your money is dispensed.<br> I am sure some people have walked away without taking their money.

0
Replies (1)
Absa
Absa's reply25 Feb 2016, 11:54
Official
Hello Joe Doe,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd