Geyser Complaint

My House nearly burnt down due to poor workmanship.<br> Absa appoints unqualified people as service providers, ( electricians geyserwise) <br> My geyser developed a fault due to the poor workmanship and my house nearly burnt down.<br> we asked for a report from Absa of what happened a this is not forthcoming. My lawyer also requested this report and even then it was not supp**** or answered. <br> We have been on the phone to Absa on numerous occasions since Saturday 30th January and to no avail.<br> They sent us a message to say that it has been put on hold until today 5th February without an explanation.<br> The geyser is still under guarantee from Kwikot, but Maureen from Absa suggested that this is not covered because it is not water damaged under the policy. What about the guarantee?? Does Absa honour the guarantee and what about the inconvience of having no hot water for a week due to their service providers incompetence. What about SANS 10252 and 10254 which has be comp**** by their service providers, and is not. Can we hold Absa responsible for not complying with the government policies and ordinances. Does Absa have to provide with proof of the qulifications of the service providers when asked to.