geyser claim

I claimed fo my geyser on the 20th ref *** SNS was appointed due to the matter was urgently SNS say i must call absa insuarnce to allocate other plumber to assist urgently. Simunye Plumber was assisgnged ref ***, they went on sight and discuver that the geyser need to be replace however geyser still under warrantee, simunye cliamed for warrantee, on the 21st MZED ICT Trading and project went on site and confirmed that the geyser doesnt need to be replace how ever its components Ref SC106431. i called simunye and give them feed back from MZED Trading, i was told that they will send their plumber urgently to assist and they will give me a call. no one called me, today 22nd i called for follow up Simunye and MZed Tranding they are pulling against each other, the other one say is warrantee and the other one components need to be replaced, water is running all over the place in my yard. i must pay high bill because absa appointed companies that are fight for their experiances. i called absa im holding on the line almost 15 min no answer. what is happening really this is annoying and irritating. once my bill is to high next month absa mu compensate me because i claimed on time and no one is helping me. always im struggling to get help when i need to cliam on my insuarnce, last it was absa idirect now absa home insurance. poor service always.