GETTING SILENT TREATMENT FROM ABSA (OR MAYBE THEY ARE JUST ***********)

ABSA Employees involved in Email correspondence:

"Mataboge, Itumeleng: Absa" ********** (Itumeleng Mataboge | Liaison Officer) "Klopper, Katryn: Absa" ********** (Katryn Klopper | Team Leader I AVAF OBS RECOVERIES COLLECTIONS | Customer Operations) "De Waal, Sonja: Absa" ********** (Sonia De Waal | Invoice Processing | Transactional Opperations) "le Grange, Daphne: Absa" ********** (Daphne le Grange - Group Customer Care) Mapaseka Matshete ********** "Venter, Louise: Absa" **********

Email Correspondence summary:

15/11/17 (10:47am) Itumeleng Mataboge sent email - stated that account has been taken away from EVG Attorneys and back with ABSA, he has also requested a detailed statement from Mapaseka Matshete ********** who will be handling the account, statement to be sent within 48 hours. According to ABSA's records last payment received was 01/12/2016 15/11/2017 (11:53am) I rep**** that their records are incorrect, have not skipped any payments since my arrangement made with Mrs. Heyns many years ago regarding no interest charges, which he confirmed telephonically is still in place. 15/11/2017 (12:15pm) Itumeleng Mataboge asked for payment confirmations. 15/11/2017 (12:44pm) I rep**** with typed Payment notification dates & times and beneficiary account to which payments have always been made to through cellphone banking. 15/11/2017 (13:05pm) Katryn Klopper rep**** that it is not their account number and that I must contact nearest bank. 15/11/2017 (16:40pm) I rep**** that they are just trying to pass the buck again. Surely they must be able to pick up the payments, because I have not changed the beneficiary account details on cellphone banking. I also explained whole situation about original amount handed over on emails between ABSA and Ombudsman that was incorrect from the start. (I attached the original emails between ABSA, Ombudsman & me). 16/11/2017 (10:14am) Itumeleng Mataboge asked for proof of Payment again, to enable allocation 16/11/2017 (12:10pm) I rep****. Attached the proof of payments (from 28/12/2016 - 28/10/2017) and said I will await statement. 16/11/2017 (15:18pm) Sonja De Waal rep****, thanking me for proof of payments and confirmed that allocation was actioned on 16/11/18, to reflect within 3 working days. 16/11/2017 (18:16pm) Email received from Katryn Klopper, thanking everyone CC'd for their assistance. (This was the Last EMAIL correspondence received from ABSA) 16/11/2017 - I received SMS from ABSA, qualify for settlement discount 23/11/2017 (15:22pm) I sent follow up email about detailed statement not received yet, no response or feedback 28/11/2017 (10:08am) I sent follow up email about previous email sent regarding detailed statement request not received, still no response or feedback 15/12/2017 (12:34) I sent follow up email about previous emails regarding request for detailed statement, still no response or feedback 20/12/2017 - Reminder SMS received from ABSA, Installment due

I still have not skipped a payment, nor do I plan to. I am keeping to my end of the arrangement. It appears ABSA is giving me the silent treatment and doesn't know the meaning of customer service at all. They all seem *********** in their jobs and refuse to get to the bottom of the situation and the root of the problem.