Getting nowhere......

I have been trying for several weeks to sort this out. I currently have an Virgin Credit card which I belive is being taken over by ABSA. My card expired 30/9/20. I have tried emails, visiting a branch and countless times on the phone. This morning a gentleman helped me complete an application for a "new" card. A few hours later the ***** division phoned me and asked why I wanted a new card, I explained that all I wanted was my card to be migrated and a new card issued. THe new application was cancelled as apparently this was not the correct procedure. I was told to phone ***, only for that person to want to transfer me to Virgin Credit card which I have spoken to several times as well. In between I even visited the branch and the lady phoned and app**** for a card to be issued. I am speechless and sick and tired of going in circles. How do I solve a simple issue??