Get your facts straight before harassing me

On the 24th of Feb I took a loan with ABSA. My account is with ABSA as is my credit card and my wife's credit card.<br> I requested on 2 occasions for a copy of the agreement because i was only advised on the monthly installement via telephone. I would like a copy of this for my records.<br> The installment is to go off my ABSA account.<br> In the last 2 days 3 people have phoned me saying that the loan is in arrears...HOW??? <br> I explained to the first 2 people that this is not possible because it is a new loan and no debit order has been taken off my account. They put me on hold, check and then apologise for the error.<br> Yet this morning I get a third call.<br> <br> Get your damn facts straight, stop harassing me and send me my damn loan document!!!