JH
Justin H

1 reviews | Active since Mar 2013

29 Apr 2022, 12:28

Get your act together

I have been handed over to attorneys by absa several months ago as I lost my job and cannot afford installments on my two credit cards and a personal loan. Since the handover happened, Absa has switched the accounts over to several different attorneys, making it nearly impossible for me to get through to the right people to make payment arrangements. I am unable to pay this month's payment as arranged and when I tried to contact the last attorney I dealt with, I am told the accounts are no longer with them. Absa need to get their act together and stop messing their clients around. I have tried to contact the handover attorney to inform them but now Absa will have to wait for payment until I am paid. Absolutely ridiculous service. My new bank offers service which is 100 times better. I am totally annoyed.

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Replies (1)
Absa
Absa's reply29 Apr 2022, 14:39
Official
Dear Justin Hacking Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw